Analytical & Internet Marketing <span class="subhead">ANALYTICAL & DIGITAL MARKETING</span> http://www.audaciousinquiry.com/NEWSBLOG/tabid/81/BlogId/4/Default.aspx en-US DavidF@audaciousinquiry.com admin@localhost Thu, 28 Aug 2008 15:51:08 GMT Thu, 28 Aug 2008 15:51:08 GMT http://backend.userland.com/rss Blog RSS Generator Version 3.4.0.18530 Customer Service as a Strategic Investment? MIT professors have done some great research to show that 'net promoter score,' a popular mechanism for evaluating customer satisfaction, is correlated with profitability. http://www.audaciousinquiry.com/NEWSBLOG/tabid/81/EntryID/22/Default.aspx DavidF@audaciousinquiry.com http://www.audaciousinquiry.com/NEWSBLOG/tabid/81/EntryID/22/Default.aspx#Comments http://www.audaciousinquiry.com/Default.aspx?tabid=81&EntryID=22 Thu, 17 Apr 2008 18:01:47 GMT 0 http://www.audaciousinquiry.com/DesktopModules/Blog/Trackback.aspx?id=22